Refund policy

We would love to pretend a cinnamon bun lasts forever. It does not. This is the bit that matters if your plans change, or if we mess up.

The 48-hour rule

You can cancel for a full refund (bakes and postage) if we receive your cancellation at least 48 hours before we dispatch.

Email hello@thechubbybun.co.uk with your order number. The clock starts from when we get the email, not when you meant to send it.

Example: if we are due to dispatch on Thursday, cancel by Tuesday and we refund the lot. After that, the dough is already on the clock.

Inside 48 hours

If you cancel less than 48 hours before dispatch, we cannot offer a change-of-mind refund. Overnight dough and glaze do not rewind. This also covers changing the address inside that window: we will try, but we do not have to refund if we cannot.

If we cancel (sold out, kitchen disaster, we cannot reach your area after all), you get a full refund, even inside 48 hours.

Perishable food, once delivered

Our bakes are fresh food that goes off quickly. Once they have been delivered, they cannot be returned because you ordered too much, the party moved, or you are suddenly on a juice cleanse.

Under the Consumer Contracts Regulations, goods that deteriorate or expire rapidly are exempt from the usual 14-day cancellation right for distance sales. That includes our buns, cakes, brownies and cookies.

When we will still put it right

We will refund or replace (your choice, where we still can) if:

• We send the wrong order, or an item is missing
• The bake arrives damaged, unsafe, or not as described
• We miss dispatch as confirmed, and you no longer want the order
• We cancel the order

Tell us within 24 hours of delivery, with your order number and a photo where it helps. Email hello@thechubbybun.co.uk.

Once it's with Royal Mail

After we dispatch, tracking is with Royal Mail. We are not responsible for delays once the parcel is in their network. If something arrives damaged or wrong, that is still on us — tell us within 24 hours of delivery.

How refunds are paid

Approved refunds go back to the original payment method within 14 days of us agreeing.

Allergies

We list allergens on each product. If we have mislabelled something, that is on us and we will refund. If you did not mention an allergy and the bake contains what the listing said it contains, we cannot refund on that basis.